At Sam Jewellers, we are committed to protecting the privacy of our clients and website visitors. This Privacy Policy outlines how we collect, use, store, and safeguard your personal information when you interact with us — whether through our website, in person at our studios, or via any other channel of communication.
By using our services or providing us with your personal information, you consent to the practices described in this policy.
1. Information We Collect
We may collect the following types of personal information from you:
• Full name, email address, phone number, and postal address
• Order details, product preferences, and purchase history
• Communication records, including messages sent via email or WhatsApp
• Technical data such as IP address, browser type, and pages visited on our website
• Information shared during consultations or bespoke design appointments
2. How We Use Your Information
The information we collect is used solely for the following purposes:
• To process and fulfil your orders and service requests
• To communicate with you regarding your purchase, exchange, or enquiry
• To provide a personalised experience during consultations and appointments
• To send updates about new collections, events, or exclusive offers (with your consent)
• To comply with applicable legal and regulatory obligations
• To improve the quality and security of our website and services
3. Sharing of Information
Sam Jewellers does not sell, rent, or trade your personal information to third parties. We may share your information only in limited circumstances:
• With trusted service providers who assist in order fulfilment, logistics, or payment processing, bound by strict confidentiality obligations
• When required by law, regulatory authority, or court order
• In the event of a business merger or acquisition, where data may be transferred as part of the transaction
4. Data Security
We implement industry-standard technical and administrative safeguards to protect your information from unauthorised access, disclosure, or misuse. All data is stored on secure systems with appropriate access controls in place.
5. Cookies
Our website may use cookies to enhance your browsing experience, analyse site traffic, and personalise content. You may disable cookies through your browser settings; however, this may affect certain website functionality.
6. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, or resolve disputes. When no longer required, information will be securely deleted or anonymised.
7. Your Rights
You have the right to access, correct, or request deletion of the personal information we hold about you. For any privacy-related concerns, please contact us:
|
|
|
|
Phone |
|
|
Website |
|
|
Locations |
Connaught Place & Karol Bagh, New Delhi |
8. Updates to This Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with a revised effective date. We encourage you to review this policy periodically.
Effective Date
This Privacy Policy is effective as of 1st May 2025.